Recognise your regulars
Visit counts and notes show who keeps coming back, so any host can greet a regular like one.
Guest CRM
Restaurant guest management and CRM
Every reservation adds to a guest profile in GetReserve. Your team sees who is visiting, how often they come, and the notes, tags and preferences that make service personal.
- Profiles are created automatically from bookings — no double entry.
- See visits, covers, cancellations and no-shows for every guest.
- Add notes, tags such as VIP or regular, and seating or food preferences.
LM
VIP · 12 visitsLilit M.
Anniversary · prefers window table
Window seatNo nutsChampagne
Last visit
Jun 18
Covers
31
No-shows
0
Benefits
Why keep guest profiles in GetReserve
See reliability at a glance
Cancellation and no-show counts on each profile help you decide how to handle future bookings.
Data that stays with you
Guest profiles belong to your restaurant. GetReserve is not a diner marketplace that competes for your guests.
Features
What’s included
Guest CRM is part of one platform with online reservations, table management, waitlist, guest CRM and analytics — all working from the same data.
Automatic profiles
A profile is created or updated whenever a guest books, joins the waitlist or is added by staff.
Visit history
Past and upcoming reservations for each guest in one timeline.
Booking stats
Reservations, completed visits, cancellations, no-shows and total covers per guest.
Notes, tags and preferences
Record seating preferences, occasions or anything your team should know, and tag guests for quick recognition.
How it works
From setup to service
- 1
Guests book
Online, by phone or as a walk-in.
- 2
The profile updates
Visit history and booking stats are added automatically.
- 3
Your team adds context
Notes, tags and preferences capture what staff learn during service.
- 4
The next visit starts informed
Whoever is on shift sees the history before the guest arrives.
In depth
A guest CRM that fills itself
Most restaurants already know a lot about their guests — it just lives in a notebook or in one person’s head. GetReserve builds the record from the bookings you are already taking, so every reservation, cancellation and no-show becomes part of the guest’s history without extra work.
What staff add on top is what makes hospitality personal: a preferred table, a birthday, a note about a previous visit. Because the profile is attached to the reservation, that context is in front of the team exactly when they need it.
Pricing
Start free. Pay a fixed monthly price when you grow.
No per-cover fees, no per-reservation charges and no commission — on any plan.
FAQ
Questions about guest crm
How are guest profiles created?
Automatically. When a guest books online, joins the waitlist or is added by staff, GetReserve creates or updates their profile for your restaurant.
Can staff add notes and tags?
Yes. Your team can add notes, tags and preferences to any guest profile.
Who owns the guest data?
Your restaurant does. Profiles are kept per restaurant and are not shared with other venues.
More of the platform
Works together with
- ReservationsOnline booking page and one live reservation book for every channel.Learn more
- AnalyticsReservations, covers, no-shows and your busiest hours in one dashboard.Learn more
- Waitlist & walk-insAdd walk-ins and turn full time slots into a managed waitlist.Learn more
Put the workflow into practice: Use booking history to review your no-show process.
GetReserve
Reservations, tables, waitlist and guests in one place.
Create your restaurant on the free plan and share your booking page today.