How long should a waitlist text be?
Keep it under a few sentences. Include restaurant name, status, quoted wait or action, and a simple way to opt out or update plans.
Guest message template
Restaurant Waitlist Message Template
Waitlist messages should be short, specific, and easy to act on. Guests want to know their status, how long they likely have, and what to do when the table is ready.
Downloadable template
Hi {{guest_first_name}}, you are on the {{restaurant_name}} waitlist for {{party_size}}. Current estimate: {{quoted_wait}}. We will text when your table is nearly ready. Reply REMOVE if your plans change.Download templateUse cases
- Capture walk-ins without crowding the host stand.
- Keep guests nearby with timely table-ready alerts.
- Reduce abandoned parties by confirming interest before seating.
Examples
- Table ready: ask the guest to check in within a clear number of minutes.
- Delay: explain that the current turn is running longer and give a revised estimate.
- Confirmation: ask the guest to reply YES if they still want the table.
Related resources
Putting this into practice? Explore GetReserve reservation management, table and floor plan management, or plans and pricing.
FAQ
Questions about restaurant waitlist message template
Should waitlist messages include exact times?
Use estimates rather than promises unless the table is ready. Restaurants should leave room for real service variability.
Does GetReserve include a waitlist?
Yes. Guests can join the waitlist from your booking page when a time is full, and staff see waiting parties next to reservations, mark them notified, seat them or convert them into bookings. GetReserve does not send waitlist messages itself: marking a party as notified only updates its status, so contact the guest yourself, for example with this template.
GetReserve
Let guests join a waitlist when a time is full, then seat them or turn them into bookings when a table opens.
Online booking, the reservation book, waitlist, floor plans, guest profiles and reservation analytics in one place. Start on the free plan; paid plans are a fixed monthly price with no per-cover fees or commission.