Keep demand you would otherwise lose
A full time slot no longer ends the conversation. Guests leave their details and you have a list to call on when a table frees up.
Waitlist & walk-ins
Restaurant waitlist and walk-in management
When a time slot is full, GetReserve lets guests join a waitlist instead of giving up. Your team sees waiting guests alongside reservations and walk-ins and moves them to a table when one opens.
- Guests join the waitlist from your booking page when their time is full.
- Waiting parties appear in the same list as reservations, in order.
- Mark guests notified, seat them, or turn the entry into a reservation.
Waitlist
3 parties7:30 PMWaiting
Morgan R.
4 guests · booth
7:30 PMNotified
Priya P.
2 guests · bar ok
8:00 PMSeated
Carlos G.
5 guests
Benefits
Why run your waitlist in GetReserve
One list at the host stand
Reservations, walk-ins and waiting guests sit together, so the host sees the whole picture before seating anyone.
Walk-ins on the record
Walk-ins added by staff become real bookings with a guest profile, so they count in your history and analytics.
Features
What’s included
Waitlist & walk-ins is part of one platform with online reservations, table management, waitlist, guest CRM and analytics — all working from the same data.
Online waitlist
Offered automatically on your booking page when the requested time is full.
Ordered positions
Each party keeps its place in line, and positions update as guests are seated or leave.
Convert to a reservation
Turn a waiting party into a confirmed booking in the reservation book when a table opens.
On or off per restaurant
Switch the waitlist on for busy periods, or keep it off if you don’t need it.
How it works
From setup to service
- 1
Turn on the waitlist
Enable it in your booking rules.
- 2
Guests join when you’re full
The booking page offers the waitlist instead of a dead end.
- 3
Work the list during service
See who is waiting and for how many next to the evening’s reservations.
- 4
Seat or book
Mark a guest notified, seat them, or convert the entry into a reservation.
In depth
Handling full nights without losing guests
Cancellations and early departures happen every service. Without a waitlist, those gaps are filled by whoever happens to walk in. With one, the host has a list of guests who already wanted that time and can offer the table to them first.
Because the waitlist lives in the same list as reservations and walk-ins, there is no second tool or paper sheet to keep in sync. When a waiting guest becomes a booking, their visit is added to their guest profile like any other reservation.
Pricing
Start free. Pay a fixed monthly price when you grow.
No per-cover fees, no per-reservation charges and no commission — on any plan.
FAQ
Questions about waitlist & walk-ins
How do guests join the waitlist?
When the time a guest wants is full, your booking page offers to add them to the waitlist with their party size and contact details.
Can staff add walk-ins?
Yes. Staff can add walk-in bookings to the reservation book and convert waitlist entries into reservations.
Can I turn the waitlist off?
Yes. The waitlist is a setting in your booking rules that you can switch on or off.
More of the platform
Works together with
- ReservationsOnline booking page and one live reservation book for every channel.Learn more
- Table managementBuild your floor plan and manage every table, space and booking rule.Learn more
- Guest CRMVisit history, no-shows, notes, tags and preferences for every guest.Learn more
Put the workflow into practice: Run a consistent restaurant waitlist.
GetReserve
Reservations, tables, waitlist and guests in one place.
Create your restaurant on the free plan and share your booking page today.